Thank you for ordering with GurkhaFlame. We aim to provide a delightful dining experience, whether you’re enjoying our food via takeout, delivery, or catering. This Refund Policy outlines the conditions under which refunds or remedies may be requested for online orders.

1. Eligibility for Refunds Due to the perishable nature of food and beverage items, refunds are limited and subject to the following conditions:

• Incorrect Orders: If you receive an incorrect order (e.g., wrong items or missing items), you are eligible for a refund or replacement. Please contact us within [24 hours] of receiving your order.

• Cancellations:

  • Once preparation has started, refunds for cancellations are not guaranteed but may be considered on a case-by-case basis.

2. Non-Refundable Circumstances Refunds will not be issued in the following cases:

• Orders have been consumed or partially consumed.

• Customer errors, such as providing an incorrect delivery address or failing to pick up a takeout order within a reasonable time.

• Changes in preference or taste (e.g., disliking the flavor of a dish).

• Orders delayed due to circumstances beyond our control (e.g., extreme weather, traffic, or third-party delivery service issues).

• Catering or large orders canceled less than [48 hours] before the scheduled delivery or pickup time, unless otherwise agreed.

3. Refund Process To request a refund:

1. Contact us within [24 hours] of receiving your order (or the scheduled delivery time for non-delivered orders) at [insert email, phone number, or contact form link].

2. Provide your order number, proof of purchase (e.g., receipt or confirmation email), and a brief description of the issue. For quality-related complaints, include photos if possible.

3. Our team will review your request and respond within [2-3 business days]. If approved, we may offer:

   • A replacement order or store credit, at our discretion.

5. Refunded Payments

• Approved refunds will be processed to the original payment method within [5-7 business days]. Processing times may vary

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• 7. Contact Us If you have questions about this Refund Policy or need assistance with an order, please reach out to us: